DSTV bad service.

I am not sure why but it seems like DSTV call center people are going backwards. They can not handle a query without telling you hold on while I speak to my trainer an come back to with no answer at all. i have been trying to cancel a streaming package for almost a week now. you just can not get hold of someone in the cancelation department. I was told i have 7 days to cancel the product but how do you do that if you can not get hold of anyone. In the past week I have been put from one person to another several times and the call gets dropped on you after holding for over 20 min. Really people your service is terrible. i am just not getting my queries sorted and it is costing me money.