Dstv bad service

Bad service, through out, ever since I bought an explorer decoder, no one wants to help me, they just don't care about me asking for help, they put me on hold every time I try to get hold of them, and never call back, to hear about my quiry, after calling many times, a guy who called himself Naicker from durban, dropped my call, after asking about dstv service, Sizwe sibiya, in durban also could not help me and I am still expected to pay the monthly premiums for services I didn't even use, but every time I call dstv help line, I don't get any help, they put me on hold every time.