DSTV - bad service!!

I am a pricelock client... on 19/9/19 I saw an error code of 102-29 on my screen. After phoning the call centre (ref no ***/C1) the lady told me there is an outstanding amount of R1700 to be paid because the debitorder of R959 did not whent through on 3/9/2019. The reason why it didn't go through was DSTV hasn't informed us the the pricelock had exspired. The lady told me that she would gave it through to the finance department to be fixed. After 24 hours no feedback on this matter from DSTV. So I phoned again and have been told the same story (reference no ***/I230) I phone again and again and again and DSTV did not rectified this issue. On Friday, 27/9/2019 they disconnect my DSTV and told me that I have to pay R1805 to be connected again. What I don't understand is that why should I pay R959 (for the period 3/9 - 3/10) and R946 (for the period 3/9 to 27/9) = R1805 DOUBLE!!! - WHY??? To let my DSTV been connected I went and pay the amount of R1810 and the services was connected immediately. 2 days later I received an sms that informed me that I should pay R934 on the 3/10/2019. I see a lot of comments on facebook that most of the pricelock customers have been double charged for September. That means DSTV has made a lot of extra money this month. I really want someone to contact me, so that this matter can be rectified. This is very very bad service!!!!!!!