DSTV bad service

I am a DSTV customer for quite a few years now. This month, June 2022, I made a payment on the 6th of June via EFT to DSTV. 2 days later my service was still not active, no problem, I spoke to an agent on Whatsapp and she helped me very nicely, I sent proof of payment, and she activated my service again.

However, 2 days later my service got disconnected, now I phoned DSTV, they then say I did not pay. The payment still has not been allocated. I then rep**** that I have sent proof of payment ( Payment ***), they then reactivated my service. I then got an SMS from DSTV telling me my service will be disconnected, I then sent the same proof of payment again, I got a new reference number( Payment ***). Everytime the operater/consultant tells me the my problem will be escalated.

Today I contact DSTV via online chat to activate Xtraview on my package, and the agent/consultant tells me that there is no active decoder on my profile, I tell her about the issue of payment, and the last time I spoke to DSTV they said the payment has not been allocated. Which she confirmed.

Every time I spoke to a consultant they said that EFT payments takes 3 days to allocate. Also that they will escalate the non-allocation of the payment.

This service from DSTV is not good, actually very bad.

My next question is if the payment has not been allocated by the end of the month, will I be billed for 2 months?

Why is nobody phoning me back when ask, or even not contacting me like there emails say when you send a proof of payment, that say they will contact you within 24 Hours?

Nobody contacts me, and I get NO RESULTS from DSTV.