DSTV bad service.

For years i have had my DStv DEVICE INSURANCE POLICY on all my decoders. Thursday 22/05/2025 a DSTV agent phoned me to sell the Device Care Plan – Platinum , she however did not explain the pitfalls of this new plan. On the new plan that covers the dish and installation for R 6 extra a month, you can no longer take a faulty decoder to the walk in agent for replacement. I phoned DSTV to cancel the new policy, as i had faulty decoder and the walk in desk told me all my policies have been cancelled. I have been waiting since Thursday to have my policies reinstated, and although i was told it is a 24 hour turn around period, absolutely nothing has ben done.