MS
Mpho S

1 reviews | Active since May 2017

02 May 2017, 07:51

DSTV bad service

<p>I currently have an account with dstv which i pay monthly, it was for R365 and i requested a downgrade to R99 due to financial strain. few days after having done the downgrading i receiced an sms from SSDA which was telling me that i owe dstv R1090.55 and am being handed over to them for listing if i don't pay.I called dstv to find out about the amount and i was told that it was the mistake done by their system instead of billing me for monthly basis i was billed for a year and was told to email the matter via email to get my name removed from SSDA which i did send them emails but until today they haven't cleared my name from SSDA. So i would really appreciate if could help me with this matter and i trust u would.</p> <p>Thank you in advance</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 May 2017, 08:11
Official

Dear Mpho

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 May 2017, 11:14
Official

Good day Mpho

Thank you for taking the time to contact us.

I hereby confirm that your invoice period is now monthly. This means you will be paying your DStv service every month.

Furthermore, a request has been forwarded to our Delisting team to send a confirmation letter regarding the status of the account.

You will receive an updated feedback in this regard within seven working days.

Please feel free to contact us if you require any further assistance.

Kind regards

Dinah

MS
Mpho S's update19 May 2017, 12:13
Reviewer Update

Hi Dinah

I still haven't received any confirmation letter as per your email regarding my situation, so could you please kindly forward me a contact where i could call about this.