DSTV bad service

We have a account with dstv since multichoice started, we moved recently to a stream package , we pay on the system wit debit card , paymant was made on the 4th of March 2024, first they couldnt pick up payment on the 5th they did ,since then we spoke to several agents ,online chats to get this recconected ,was on phone with them hours today , and since all the online chats since monday night nobody can help and keep on saying they escelated to the streaming department , so nobody know what to do never saw such bad customer service ever , today sombody on help line say he reconnected the service,now there is no subscription linked to my account anymore and streaming still disconnected , asked to speak to a manager ,guess what she will escalate it , what a joke , they even gave me a ref no on tuesday ***7, will not renew service at end of this month again