Dstv bad service

I'm experiencing nothing but pain from MultiChoice customers care consultants, none of them seems to know what they are doing, I have a problem with the old decoder Mid March whereby I called the dstv to get assistance.. Abongile advised after attempting to help to visit the nearest dstv center to get my decoder fixed.. Whereby I went to Amandasig and a lady assisting me said she will update hardware as it's not updated, mind you I have insurance and a secondary decoder which is working fine she said I should get a technician if the problem persist when I get home.. Indeed a technician was called and paid for his services.. Hardly an hour after he left the same problem started (decoder not working, it's rebooting and switching on off the whole time) What is most annoying is you repeat yourself every time you call it seems no comments is done on their system, not only did I speak to Abongile, Motshidisi was also one of the agents.. Eventually after sitting with a none working decoder for a month I took back to them yesterday 22/04/20202.. I was given a new decoder but the lady was insisting on me bringing the other decoder from home I advised I'm from work in Centurion and home is Ga-rankuwa she cannot expect me to drive back and forth just because she wants to link the two. Now she said I will have to call multichoice for them to link which is what I did. Spoke to Nondumiso 17h00 she said a duplicate account was created meaning we will pay double the premium if it's not fixed.. She canceled both accounts and could not fix the E16 error message appearing on the screen..according to her even her team could not fix this matter was then 'escalated to business unit' (Ref INC - ***)and should be resolved in an hour.. An hour later 18h40 we still sitting with the E16 screen called back spoke to Sebenzile who did not see any comments on the system and the matter is explained all over again she again escalated to business unit for resolving in less than 30 min to 2 hours(INC - ***) she said the previous agent canceled the package and none of them can fix this except the business until department Again we called 20h45 spoken to Nompumelelo who could not help and escalated to Michael Pitamber her team leader. The guy promised to follow-up with their business unit and give feedback, according to him I was to expect a call today 23/04/2022 at 12h00 it is 13h27 he has not called., I called back spoke to Anele Ntumi same story repetition of self.. No comments on the account, no follow ups.. She is escalating the matter to await another 24hrs.. She said her team leader Tukelo Nkanyani will call back.. Call gets cut off while she is giving Ref Inc - 1062 I am frustrated beyond because I'm paying I'm using airtime to call these people and all calls lasts more t30mins.. no feedback ever from them ever