NO
Nils O
1 reviews | Active since Dec 2020
30 Dec 2020, 10:16
DSTV - BAD SERVICE
DSTV confirmed my account was closed as at the 31/12/20 and that NO debit order would be put through at the end of DECEMBER. They gave me a reference number(***5-I75). They have debited my account on the 29/12/20!!! Very unhappy with then after they confirmed all was well!!’
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
30 Dec 2020, 10:36Hi Nils,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2020, 10:36
Official
Hi Nils,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Nils O's updateReviewer Update
31 Dec 2020, 12:51Hi there. I DO NOT WANT TO REACTIVATE THE SERVICE!!! It must be cancelled!! I have been phoning since the 15th December to get it cancelled. This was more than enough time to cancel before the debit order went through. Please credit me for the amount taken off in December. Please also go back and listen to the recording from my “wife”. It was my Mother as I am now in the UK. My number is +*** if you want to contact me. If I receive no call I will again complain.
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Nils O's update31 Dec 2020, 12:51
Reviewer Update
Hi there. I DO NOT WANT TO REACTIVATE THE SERVICE!!! It must be cancelled!! I have been phoning since the 15th December to get it cancelled. This was more than enough time to cancel before the debit order went through. Please credit me for the amount taken off in December. Please also go back and listen to the recording from my “wife”. It was my Mother as I am now in the UK. My number is +*** if you want to contact me. If I receive no call I will again complain.
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Nils O's updateReviewer Update
31 Dec 2020, 16:04Still waiting for DSTV to revert. They are so useless they think I am reactivating my account after my complaint saying I am cancelling???? Why can’t they follow simple instructions?????
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Nils O's update31 Dec 2020, 16:04
Reviewer Update
Still waiting for DSTV to revert. They are so useless they think I am reactivating my account after my complaint saying I am cancelling???? Why can’t they follow simple instructions?????
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Nils O's updateReviewer Update
02 Jan 2021, 08:54Still waiting for dstv to revert.
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Nils O's update02 Jan 2021, 08:54
Reviewer Update
Still waiting for dstv to revert.
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Nils O's updateReviewer Update
04 Jan 2021, 16:44DSTV have still not reverted to my complaint..
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Nils O's update04 Jan 2021, 16:44
Reviewer Update
DSTV have still not reverted to my complaint..