JS
Johan S
1 reviews | Active since Mar 2016
14 Mar 2016, 14:51
DSTV bad service
End of Feb 2015 i went jobless and send my cancellation letter to DSTV to can cell my DSTV, know i hear i ow them money on the insurance side. I feel every month they deduct ONE premium from me so my letter said cancel my DSTV as i am unemployed.<br> <br> Now they say i must cancel my DSTV and separate my insurance on this.<br> <br> I feel i'ff send my cancellation letter.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Mar 2016, 20:52Hello johanswartsbosva,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your complain was escalated to our decoder care insurance department for investigation, feedback will be provided as soon as we get information from them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your complain was escalated to our decoder care insurance department for investigation, feedback will be provided as soon as we get information from them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Mar 2016, 20:52
Official
Hello johanswartsbosva,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your complain was escalated to our decoder care insurance department for investigation, feedback will be provided as soon as we get information from them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your complain was escalated to our decoder care insurance department for investigation, feedback will be provided as soon as we get information from them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta