DStv bad service

I have been disconnected 4 times and it is not even my fault... I spoke to so many consultants this month and the one I remember was Craig... Who told me that I do not owe DSTV anything... I asked the supervisor or manager to pull the call recordings and he refused instead he wanted me to sort out issues with the consultant. He told me of the business practices and all how he cannot connect me because the system does not allow me. With no emotions at all and he sounded like he does not care... 4 times I have been disconnected with the incorrect information I have received from them and I cannot be assisted how fair is this practice