DSTV - bad servcie and failure to supply DSTV mobile service

DSTV chose to terminate the DSTV Walka mobile service. I received no communication from them until a week or so ago when my wife received an sms stating that they are cancelling my insurance and that ( basically my devices will now become ornaments of no future value) . I have been in communication with your call centre ( which save to say is absolutely putrid ). Consultants all given conflicting information nand are extremely unhelpful. The matter is simple I expect full re-imbur*****t for the value of my DSTV walka. As it is through DSTV's decision to stop the service that I can no longer use the device. To be told that they are only giving the takealot vouchers to client who actually pay a subscription and not to the premium subscribers is not sufficiently fair as we are premium subscribers are what actually supports your business. I expect to be reimbursed for my new ornament's in full by way of either a voucher or a credit to my account to the full last selling value of the dstv 7" walka and DSTV 4" walka's. Claims to be bringing us new service by way of internet are unfounded, as firstly we would need to purchase compatible device, i.e. phones and will definitely incur more debt by way of data costs which by far outway the mobile service subscriptoin of R49.00 per month for the same viewing time. that would have been available to us subscribers.

I challenge you to respond.

Thanks

Bernard