dstv bad experience, service, disappointment, be warned!

I have had dstv access for a couple of years now (R129), Showmax (R49) and Namola (R29) are both discounted, in February 2024 I added dstv internet to my access package and I was told dstv internet + access would be R249 and it also says so on their website, on a 24 months contract, they told me that I can only get the dstv internet if I do debit order and I agreed, I asked how much they would debit my account and I was told they could not tell until I activate the internet and I did during the 1st week of February, they debited R217,98 on the 5th of February,

Days before the 5th of March I checked my balance on mydstv and it was R565 then I contacted them via their chat service to dispute that. then when I checked the following day it was R0.00, I checked the day after it was R317 due on the 5th of April.

I had enough money in the account that I gave them by the 5th of March for them to debit, that is dstv internet + access (R249) + Shomax (R49), Namola (R29) = R327, and on the 5th of March they tried to debit R564. 24 and the debit order did not go through, on Saturday 9 March 2024 they decided to disconnect my services.

I then checked mydstv again to find out what was happening and to my surprise, the balance was R641 and the R217.98 that they debited on the 5th of February does not even show on my transaction history on mydstv on their website, I contacted them again and I was told I owe R565.24, How I asked, the agent could not explain because of being confused themself, I asked if I could speak to someone senior and I was told I would be getting a called before the end of the day and that was on Saturday and I am still waiting.

I checked my balance today on Monday and the balance is R512.48 due on the 11th of March, they are a disappointment, a ****, and arrogant, they have inconvenienced me and my family, and wasted my time.

Be warned before you get their packages, you might regret it, and you will have nowhere to turn to, they will give you a runaround, what a bad service and experience I have had!