DSTV Bad customer service

I am here to express my extreme dissatisfaction with DSTV`s level of service. Approximately 11 months ago, I called your customer service to request a change in my payment date to the last day of the month. However, this morning (26 January 2025), I woke up to find my service suspended. Upon calling your call center, I discovered the following: The payment date was never updated from the 25th to the last day of the month as I had requested. This is baffling, considering my service was never interrupted before the end of the month over the past 11 months. I was then told the payment date could be changed as of today, but I would need to pay a reconnection fee and a pro-rated amount to restore my service until the end of the month—amounting to approximately R335. To make matters worse, the agent imp**** that there is no record of my initial request to change the payment date, effectively disputing my claim.

Is this what DSTV considers acceptable customer service?