Dstv BAD CUSTOMER SERVICE!

Bad customer service! We really need competition! I have opted for debit order on my account but towards end December I got a reminder that I must pay for Jan 2021 or I will be disconnected. I have called dstv several times and the consultants I have spoken to assured me my account will be debited. This morning I couldn't watch TV because my account was not debited and they told me I will be charged reconnection fee. Why must I pay reconnection fee while it wasn't my fault? All consultants that I have spoken to so far assured me that this will be sorted but I don't believe that anymore! Who will reimburse the airtime I have been using? Dstv really don't take customers serious!