Dstv bad customer service

Made a payment on the 3rd of August sent proof of payment and my dstv is still inactive today the 10th . Spoke to 11agents on the phone no resolution some would even hang up.Im at multichoice in a que now just to be told no payment was made yet on my phone I have an email automatic response from *** Saturday banks are now closed and will have to wait for Monday the 12th for that.nearly half of the month my payment still not received.