DSTV - BAD CUSTOMER SERVICE

On the 11th July 2020 I contacted DSTV Call Centre wrt. my dad's Premium Account he was being charged 2 subscriptions which amounted to R1838, to my dad's knowledge he only has 1 subscription and a extra view, Spoke to the 1 st consultant she advised that it was an error and they would refund my dad after 7 working days after 3 weeks I called the Call Centre again explained what happened and this time the consultant said he will mail the complaint to his supervisor and they will send through the correct refund amount because the consultant who assisted me sent through the wrong amount, we wait another 7 days I call back speak to another consultant every time having to explain what happened she tells me the refund has been approved by the finance Department and the funds would reach my dad's account on Wednesday 12th August 2020 I call the Call Centre AGAIN this morning 14/08/08/2020 @ 11:00am the consultant tells me she is going to put me through to a supervisor or Manager to assist because at this time i was highly irate she makes me hold for 38 mins comes back and says the Managers are all in a meeting but one will call me back in an hour, at 15:30 i call the Call Centre back because no one has called me, I speak to the consultant and she ends the call, i call back speak to a new consultant explaining to me that there are no managers on site as they all are working from home! I am appalled at the disgusting service my dad has received from DSTV having to wait nearly 1 & 1/2 months to get his R5800+ refund if the shoe was on the other foot my dads account would have been immediately cut, My dad is a pensioner and this is the service he gets after being a faithful customer for all this years, SHAME ON YOU !