Dstv Bad customer experience is too norche

I'm am extremely unhappy with dstv multi-choice the bad experience I received after making numerous calls explaining the billing issue I have been experiencing no one has taken initiative to assist. All they do is give the 24hr turn around to investigate. No customer service.They don't even respect SLA. This is terrible experience I must say. My initial query ***-i439. I spoke to a team leader by the name of Lerato who showed no interest in assisting but to get me of the line is quickly as possible.