DSTV BAD BAD SERVICE!!!

I have tried to subscribe to their streaming package on 8 August 2022. The payment has gone through on my credit card (online transaction), but something went wrong during the process, and it did not complete. The next evening, I had to do another payment through an EFT to get it activated. Since then, I have been trying to get my credit card payment either allocated to account or get a refund without any success. I have sent numerous emails, contacted them on the website on their online chat function without success. Today I was told that the POP issued by my bank is not valid. I cannot get any other form of POP as it was an online transaction, so I cannot send or receive a PDF proof of payment. BAD BAD SERVICE!!! No wonder they are losing customers daily