JR
John R
1 reviews | Active since Jul 2013
09 May 2022, 10:14
DSTV Bad Admin Bad Service
I re-connect on the 1 May 2022 on the DSTV website and paid on the website with my credit card for the Premium Steaming package (R699). I received on the website a screen that the payment was sucsessfull. I was not connected and spend lots of time with DSTV staff on chats and by phone to resolve the issue. I was requested to send them proof of payment which I did by sending a copy of my credit card statement reflecting the payment. I was then connected on the 8 May 2022 and this morning I received SMS that my accounts was suspended due to non payment and I must pay R 645.02!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 May 2022, 11:13Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 May 2022, 11:13
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JR
John R's updateReviewer Update
10 May 2022, 11:54I was called by a DSTV agent on 09 May 2022 telling me that the connection was restored and that she want proof of payment which I reply that I alredy send the credit card statement to the agent on the chat room. This morning service was suspended again!
JR
John R's update10 May 2022, 11:54
Reviewer Update
I was called by a DSTV agent on 09 May 2022 telling me that the connection was restored and that she want proof of payment which I reply that I alredy send the credit card statement to the agent on the chat room. This morning service was suspended again!
JR
John R's updateReviewer Update
13 May 2022, 11:1413 May 2022 still no DSTV connection..... I requested a chargeback of the payment from my bank. This is pathetic service.
JR
John R's update13 May 2022, 11:14
Reviewer Update
13 May 2022 still no DSTV connection..... I requested a chargeback of the payment from my bank. This is pathetic service.