DSTV

on the 20th Feb 2023 I sent DSTV a call back as I wanted to enquire about downgrading my package. A consultant called me and said that she is going to give me a monthly R20.00 discount and I will not have any increases for 2 years plus I will get 1 months free viewing. Today when I call in and spoke to a consultant the above is not true and I will not be able to step down for 2 year and theirs NO 1 month free only the R20.00 a month discount. Is DSTV now locking in all there clients into telling them false information as the consultant said this is not the case. DSTV you should be ashamed of yourself as I am a pensioner and you have block me from stepping down and cant afford Compact Plus anymore hence I need to move to Compact. I ask the consultant to put me through to a supervisor or manager and waited 15 minutes and had to drop the call as I was running out of airtime. Another way of DSTV wasting clients money. I would like clarity on this matter by return of a phone call from DSTV to get this matter resolved. Mrs A Buyskes