DSTV automated replies with no follow up with unhappy customers

I wrote a review on 9 February 2024 and DSTV quickly responded to advise that they will look into it, It is today the 17th, but no feedback from DSTV. I noted that they respond to mall the reviews with the same automated reply, but never come back with real feedback on any of the many, repeat many, reviews. If they pay someone to look into the unhappy clients issues, they need to stop paying that person as that person is not doing their job. One cannot describe DSTV's service other than non existing, pathetic and in need of serious attention. DSTV, please do not reply with your automated reply, rather just keep quite if you are going to do nothing in any case.