DSTV AT IT..MXM!!!!!!

Today i had one of the most terrible and pathetic service ever,i have called DSTV 3 times today due to my motheir,s account being disconnected,the first agent that took the call just before 8pm advised that they diconnected the account because there is a service fee of R250 that needs to be paid,how so when compact is R400,which mom never fails to pay,the second consultant we spoke to before 9pm advised of a R100 that must still be paid, seemingly no one knows their product,then on the last attempt i had spoken to Hlela just after 9pm,she was ready to pass the buck,she then advised that mom has been charged for service fees that are piling up due to her not paying for the decoder insurace,to my amazement,we had cancelled the insurance late last year,clearly someone did not do their job,now instead of us getting a resolution,Hlela decided to put me on hold for more than 5min on my airtime,she did not even bother to call us back while she has all the details,mom is an elderly person,and Multichoice does not even care to inform their customers of any other details except for their silly reminder sms,es of the due date of an account payment.im appalled really,we already paying a lot for you guys to treat our parents or anyone for that matter.LE MBORILE SHEM!!!!!!!!!!!!!