Dstv at it again: ripping people off!!!!

I have a router with dstv which i fully paid on the 9th of August and a 110gb data was loaded on the 10th. Surprisingly on the 13th the router is not working, sent numerous messages to dstv on Facebook to check what the problem could be and all they could say was that "my data is depleted". How come??? When i haven't received the smses of my usage as per usual??? I haven't even received a notification that my data is depleted and there is a lot of comolains on their posts about the depletion of the data and people are not being taken serious. This is a total *******, they don't even deserve to get a single star.