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Nigel D
1 reviews | Active since Nov 2016
26 Jan 2024, 14:05
DSTV AT IT AGAIN!!!
On the 4th of January I activate my decoders on a premium package at my house and make a payment to DSTV of over R800. At the same time i schedule my cancellation of my premium streaming package (***6) and DSTV confrim reciept of the cancellation. Low and behold today 26th Jan I find my DSTV bill to be OVER R1700 because i am being billed for a streaming package but has never been cancelled ontop of my Premium package. I am currently on hodl with DSTV now for 25mins for the SECOND TIME and nobody can give me an answer!!! By God we need another service provider in this country!!! I NEED THIS RECTIFIED TODAY!!! and my bill to be updated to delete the premium package which DTSV NEVER Cancelled.
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Nigel D's updateReviewer Update
26 Jan 2024, 14:10To update on the above after holding for 30min i am told there is a problem excaling my matter and they will need to call me back!!!!! It's Simple............CANCEL MY PREMIUM STREAMING PACKAGE, UPDATE MY STATEMENT and ENSURE i am not billed for a streaming package!!
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Nigel D's update26 Jan 2024, 14:10
Reviewer Update
To update on the above after holding for 30min i am told there is a problem excaling my matter and they will need to call me back!!!!! It's Simple............CANCEL MY PREMIUM STREAMING PACKAGE, UPDATE MY STATEMENT and ENSURE i am not billed for a streaming package!!
DStv (MultiChoice)'s replyOfficial
26 Jan 2024, 14:34Hi Nigel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jan 2024, 14:34
Official
Hi Nigel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team