Dstv asks customers to supply their password to resolve a technical fault caused by DSTV - pathetic

DSTV must be the only company in the world that asks a user for their password to reset a DSTV technical fault. Not only that the call centre agent refused point blank to escalate to a supervisor \ manager and categorically stated that I would never get the call recording, this after she was unable to explain to me why this DSTV created technical fault could not be resolved without me giving my password.