1 reviews | Active since May 2016
dSTv - as they please
<p>I cancelled my DStV subscription in Feb 2016. Asked to be reactivated for a weekend in May, and I had to pay the subs upfront for the next 2 weeks, as it of course can't be done for only a weekend. June my subscription went of again. I phoned to cancel and request a refund, and the agent said it will be switched off immediately but I'm paying for the day, I must phone later the night. I phoned 2 nights later, and was told I can't switch it off during the month, can only be done effectve 1 July. Person promised to request the 1st call and handle accordingly. More than a week later I haven't received any response yet. </p>
Dear Miss CC Coertze
We apologies for the inconvenience caused. Upon checking your account we confirm that your DStv Premium service is active and your debit order collected on the 1st June 2016. Please let us know if we should leave your service active until the end of the month, however in future if you want to cancel your service you should call or let us know a few days before your next invoice date to allow us to schedule disconnection in time.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Dear Miss CC Coertze
We apologies for the inconvenience caused. Upon checking your account we confirm that your DStv Premium service is active and your debit order collected on the 1st June 2016. Please let us know if we should leave your service active until the end of the month, however in future if you want to cancel your service you should call or let us know a few days before your next invoice date to allow us to schedule disconnection in time.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
I still haven't received any response on this complaint!!!!!!!
I still haven't received any response on this complaint!!!!!!!
Dear Ms Coertze
Our records confirm that you have been responded to.
Please note that service cannot be disconnected immediately during your billing month.
Your DStv service can only be scheduled to disconnect on your next payment date. For this reason, we have scheduled for the service to disconnect on the next payment date to avoid any deductions.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Dear Ms Coertze
Our records confirm that you have been responded to.
Please note that service cannot be disconnected immediately during your billing month.
Your DStv service can only be scheduled to disconnect on your next payment date. For this reason, we have scheduled for the service to disconnect on the next payment date to avoid any deductions.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,