KE
Kevin E
1 reviews | Active since Oct 2016
16 Aug 2018, 19:25
DSTV ARROGANCE
I received a call early evening of the 15th Aug 2018 at 18h09 from a consultant to inform me my subscription would cancelled in minutes unless I made a decision regarding the ongoing subscription. I enquirerd why “ to be informed that my “premier/premium” subscription had expired in OCTOBER 2017 ? Why I say did you not contact me earlier “ I can’t answer” is the response. So now DSTV You asking me to make a decision for an ongoing contract or a new contract at different subscription amounts “ yes” is the reply. I asked if the all is recorded this was confirmed. This is my complaint; the arrogance to threaten a client of good standing from 1st subscription as early as 1988 ? DSTV failed to notify me of the contract expiry This behavior just illustrates the DSTV lack of client service - just so unprofessional
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Aug 2018, 08:26Dear Kevin Eales
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2018, 08:26
Official
Dear Kevin Eales
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Aug 2018, 11:11Good day Kevin Eales
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your request has been escalated to our Price Lock department to urgently assist with your application.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 Aug 2018, 11:11
Official
Good day Kevin Eales
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your request has been escalated to our Price Lock department to urgently assist with your application.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,