LM
Lerato M

1 reviews | Active since Jul 2015

24 Feb 2024, 18:30

Dstv are ******* who don't care about their customers

I think this my 6th complain on hello Peter, Dstv has been charging extra R199 from account saying it's for Netflix whilst I don't have it. I've been calling them from December they've been saying they'll remove it but every month they still adding it to my debit order. I've already confirmed with Netflix they said I don't have an account with them dstv must refund me, but each instead of removing the charge they keep adding it. I'm tired of their empty promises everytime I write review that say they'll remove charge but each time I see they didn't remove it the call center agents take me from piller to post without helping me. I'm losing R200 each month for something I don't have, I'm been ****** and not getting help.

0
Replies (7)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Feb 2024, 18:38
Official
Hi Lerato, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
Lerato M's update24 Feb 2024, 22:24
Reviewer Update
Please train your agents, I'm starting to think you enjoy charging us things we didn't subscribe to. They're so mean and don't care they'll keep you on hold for an hour just to avoid fixing the problem. This time I'm not going to get debited R199 netflix that I didn't subscribe for. From December 24th I've been calling you, complaining on hello Peter you called saying the debit order is been removed but somehow on 24th of each month you add again. This time if I don't get help I will report you to consumer rights I didn't authorize Netflix and I don't have account with them yet you keep taking money from accounts. When I call your agents laugh and drop calls I don't know what kind of company you're running but after this is resolved I'm leaving dstv, toyr agents have zero respect to their paying customers
LM
Lerato M's update24 Feb 2024, 22:27
Reviewer Update
I can't wait for April to cut ties with you, you're just ******* who have no consideration for customers hence you add things they didn't subscribe to and refuse to remove them. After 15 years with you I want nothing
LM
Lerato M's update24 Feb 2024, 22:37
Reviewer Update
One of the agents even refused to give me their name, saying they not allowed to give customers their names. This is after she was trying to manipulate me to pay for something I didn't subscribe to. When I asked for name and surname so that I can physically go to Randburg on Monday to tell them exactly what their agent said she refused put on hold for an hour then dropped my call
LM
Lerato M's update25 Feb 2024, 10:00
Reviewer Update
You said I will call within 2 hours to resolve this, I called again in the morning and send prove from Netflix that shows I have no account with them. You still haven't called meaning you still want to to deduct Extra R199 from debit order that is due on Tuesday meaning you have no intentions of stopping to take money from my account without my authorization and something that doesn't exist. If contacted consumer act will meet in court I'm canceling my subscription with dstv with emmidiate effect
LM
Lerato M's update26 Feb 2024, 10:16
Reviewer Update
I've still haven't recipients any help even after I've contacted dstv hundred times. I've called Netflix again they said the is no user with my email on their account, I must ask dstv to reverse and remove the account from their billing, when I call dstv they tell me to remove Netflix on dstv app, Netflix doesn't appear on my dstv app add on meaning it's not there. Dstv is *****ing R200 from me every month for an account that doesn't exist and they refusing to remove it,
LM
Lerato M's update26 Feb 2024, 10:18
Reviewer Update
Someone please help me, dstv is *****ing R200 every month from my account and they refusing to remove it. Netflix doesn't appear on my dstv app add ons