AS
Ashan S
1 reviews | Active since Nov 2017
26 Nov 2019, 02:55
Dstv are *******
I clearly advised DStv against debiting my account of R3776.10, but they still went ahead and did so. Apparently during a migration they, they messed up and didn't debit me one month, and then partially debited me the next month. Despite several calls, emails, Facebook messages, they have not rectified the problem, so they just debit my account without my consent. Unfortunately, I will be getting my bank to reverse this money, as it was no fault of mine if Dstv has *********** people and can't do their job properly.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 09:45 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2019, 09:45
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AS
Ashan S's updateReviewer Update
26 Nov 2019, 11:14It's not good enough. Payment was not received because for some reason you chose not to debit my account, for which you have been successfully doing for years now. I am not gonna be liable for this because of your glitches. It doesn't work like that. I'm willing to just pay my current month subscription of R1388 only after the debut order is revised. How you deal with the outstanding balance because of your guys glitches has got nothing to do with me.
AS
Ashan S's update26 Nov 2019, 11:14
Reviewer Update
It's not good enough. Payment was not received because for some reason you chose not to debit my account, for which you have been successfully doing for years now. I am not gonna be liable for this because of your glitches. It doesn't work like that. I'm willing to just pay my current month subscription of R1388 only after the debut order is revised. How you deal with the outstanding balance because of your guys glitches has got nothing to do with me.