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Sean T
1 reviews | Active since Feb 2016
12 Feb 2021, 14:35
DSTV are *******
I’m so frustrated with my fees with DSTV, as long as you have a debit order running they debit whatever they want. Nothing makes sense, nothing adds up. If you add all the transactions for a month, they don’t add up to the amount that gets debited. DSTV give free boxoffice movies as a reward but at month end they charge for these so called free movies. I’m so frustrated!!!! To add to this they are offering new or subscribers on a lower package R649 for the premium subscription when I’m paying R749 for a subscriber who has been with DSTV for moe than 10 years!!! It’s a disgrace, especially considering how DSTV is losing so many subscribers to Netflix etc
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Feb 2021, 14:49Hi Sean,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Feb 2021, 14:49
Official
Hi Sean,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Sean T's updateReviewer Update
14 Feb 2021, 10:15Hi There, Thank you to the DSTV team for acting so promptly, not too long after my review, I got contacted by DSTV who were very eager to resolve my problem. By the evening of Friday 12 February my account had been sorted out with a significant credit with is already reflecting.
I would urge DSTV to resolve these issues out before getting to a platform like Hello Peter, keep your customers happy, make them feel important, understand their needs.
I would urge DSTV to resolve these issues out before getting to a platform like Hello Peter, keep your customers happy, make them feel important, understand their needs.
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Sean T's update14 Feb 2021, 10:15
Reviewer Update
Hi There, Thank you to the DSTV team for acting so promptly, not too long after my review, I got contacted by DSTV who were very eager to resolve my problem. By the evening of Friday 12 February my account had been sorted out with a significant credit with is already reflecting.
I would urge DSTV to resolve these issues out before getting to a platform like Hello Peter, keep your customers happy, make them feel important, understand their needs.
I would urge DSTV to resolve these issues out before getting to a platform like Hello Peter, keep your customers happy, make them feel important, understand their needs.