JVdH
Jan-Paul Van den Heever
1 reviews | Active since Feb 2022
25 Feb 2022, 16:04
DSTV are *****s
I signed up for DSTV streaming package on the dstv website on the 8th February 2022, payment was requested online with their very own payment portal for the amount due to activate my account for viewing purposes.
On the evening of the 8 February my dstv was not usable as yet, I called dstv and the lady asked for POP which I then was able to take a screenshot of the payment coming off my account to be able to send that. I would have sent a normal POP but unfortunately as stated earlier it was not an EFT it was done on their portal via there request, therefore I only was able to take a screenshot off my bank account that it was paid over.
Apparently the money was not banked as yet by the merchant (dstv) and I had to wait for that to happen. The next day 9 February it was banked and I could see it was not pending anymore but deducted.
Since then I have been on live chat with them trying to sort out this issue, continously being told I have to explain everything again and being asked to constantly send POP and details again.....
I had been on live chat 3 times and all of them have ended with the same answer. Do not worry we understand and this should never have happened, we will have the account open before the end of day.
I have screenshots of the live chat and payments and everything.
I have decided that after 15 days DSTV have officially ****** my money from me as they deducted the money from my account without providing a service and was not able to assist me after numerous conversations.
I will be taking this to court next as this is totally unacceptable.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
25 Feb 2022, 18:29Hi Jan-Paul Van den Heever
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Feb 2022, 18:29
Official
Hi Jan-Paul Van den Heever
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JVdH
Jan-Paul Van den Heever's updateReviewer Update
26 Feb 2022, 16:05Good Day
No feedback again. The consultant yesterday on the live chat once again said he will sort it out as it will take some time but before 18:00 it will be sorted.
Guess what??? Not sorted.
Now you want me to once again contact you.
I have decided to proceed with legal action.
Good luck
No feedback again. The consultant yesterday on the live chat once again said he will sort it out as it will take some time but before 18:00 it will be sorted.
Guess what??? Not sorted.
Now you want me to once again contact you.
I have decided to proceed with legal action.
Good luck
JVdH
Jan-Paul Van den Heever's update26 Feb 2022, 16:05
Reviewer Update
Good Day
No feedback again. The consultant yesterday on the live chat once again said he will sort it out as it will take some time but before 18:00 it will be sorted.
Guess what??? Not sorted.
Now you want me to once again contact you.
I have decided to proceed with legal action.
Good luck
No feedback again. The consultant yesterday on the live chat once again said he will sort it out as it will take some time but before 18:00 it will be sorted.
Guess what??? Not sorted.
Now you want me to once again contact you.
I have decided to proceed with legal action.
Good luck
DStv (MultiChoice)'s replyOfficial
26 Feb 2022, 18:07Hi Jan-Paul,
We tried calling you with no answer, please let us know the suitable time for us to call you back.
Kind regards,
DStv : Hello Peter Team
We tried calling you with no answer, please let us know the suitable time for us to call you back.
Kind regards,
DStv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Feb 2022, 18:07
Official
Hi Jan-Paul,
We tried calling you with no answer, please let us know the suitable time for us to call you back.
Kind regards,
DStv : Hello Peter Team
We tried calling you with no answer, please let us know the suitable time for us to call you back.
Kind regards,
DStv : Hello Peter Team
Best regards,
JVdH
Jan-Paul Van den Heever's updateReviewer Update
26 Feb 2022, 21:46Good Day
You can give me a call anytime tomorrow between 9am - 15:00pm.
Thank You
You can give me a call anytime tomorrow between 9am - 15:00pm.
Thank You
JVdH
Jan-Paul Van den Heever's update26 Feb 2022, 21:46
Reviewer Update
Good Day
You can give me a call anytime tomorrow between 9am - 15:00pm.
Thank You
You can give me a call anytime tomorrow between 9am - 15:00pm.
Thank You
JVdH
Jan-Paul Van den Heever's updateReviewer Update
28 Feb 2022, 12:39Dstv phones me yesterday and makes me explain the entire story all over again for the 1000th time. They make me send POP again and do everything I have done before.
She then tells me that they will contact me that same day and have it sorted out.
Till today I have not received any further feedback, they are useless and they are clearly ****** my money, it has been almost a month now that they have taken the funds with no service.
Then they have the audacity to send me an sms saying I owe money for this month's account...
How crazy are you?????
She then tells me that they will contact me that same day and have it sorted out.
Till today I have not received any further feedback, they are useless and they are clearly ****** my money, it has been almost a month now that they have taken the funds with no service.
Then they have the audacity to send me an sms saying I owe money for this month's account...
How crazy are you?????
JVdH
Jan-Paul Van den Heever's update28 Feb 2022, 12:39
Reviewer Update
Dstv phones me yesterday and makes me explain the entire story all over again for the 1000th time. They make me send POP again and do everything I have done before.
She then tells me that they will contact me that same day and have it sorted out.
Till today I have not received any further feedback, they are useless and they are clearly ****** my money, it has been almost a month now that they have taken the funds with no service.
Then they have the audacity to send me an sms saying I owe money for this month's account...
How crazy are you?????
She then tells me that they will contact me that same day and have it sorted out.
Till today I have not received any further feedback, they are useless and they are clearly ****** my money, it has been almost a month now that they have taken the funds with no service.
Then they have the audacity to send me an sms saying I owe money for this month's account...
How crazy are you?????
JVdH
Jan-Paul Van den Heever's updateReviewer Update
02 Mar 2022, 07:27Dstv opened my account for 1 day and decided today to close my account once again???
I paid R600 for 1 day worth of DSTV???
Explain this to me???
I paid R600 for 1 day worth of DSTV???
Explain this to me???
JVdH
Jan-Paul Van den Heever's update02 Mar 2022, 07:27
Reviewer Update
Dstv opened my account for 1 day and decided today to close my account once again???
I paid R600 for 1 day worth of DSTV???
Explain this to me???
I paid R600 for 1 day worth of DSTV???
Explain this to me???
JVdH
Jan-Paul Van den Heever's updateReviewer Update
02 Mar 2022, 16:24I now have even sent them my actual Bank Statements with the amount on!
Called me again and had to explain story again!
What more is there to do?
Called me again and had to explain story again!
What more is there to do?
JVdH
Jan-Paul Van den Heever's update02 Mar 2022, 16:24
Reviewer Update
I now have even sent them my actual Bank Statements with the amount on!
Called me again and had to explain story again!
What more is there to do?
Called me again and had to explain story again!
What more is there to do?