DSTV - are they able to service their customers????????????????????

I have just spent 47 mins on the phone to *** waiting to hear why I have not been contacted in over 3 weeks in connection with the Price Lock application that I app**** for on 9 December 2019. After 47 mins when the call was escalated to a supervisor the call was cut and when phoning back I was told that I could not speak to the same person or to the supervisor as there were different call centres, You would think that after 47 mins with my details on the screen someone would have had the decency to call me back. Anyway explained the whole story again only to be told that there is nothing they can assist with as this is a Price Lock deal and they would need to send them an email for them to contact me.... here goes another 72 hours + just to find out where they are in the process. Although I was told to call this number by the Sales Agent (Sakhile) when I wanted to follow up. All they could say was that it is probably still waiting approval - impossible as the approval process happened on the call before the application was finalised! SO MUCH FOR GIVING MY CHILDREN DSTV EXPLORA FOR XMAS!!!!!!! is anybody from DSTV listening? Is there anyone that can help me? fingers crossed soneone phones me back before 2020!!!!!!!!