1 reviews | Active since Jul 2011
DSTV ARE THE BIGGEST ******* IN SA RIGHT NOW!!!
I live alone and work away from home 4-6 weeks at a time, no one is at home to watch the DSTV so I usually have it switched off while I am away to save money, DSTV have a payment date for me 23rd of the month, WHY I would not know I am a cash payer. Got home in January and visited the DSTV center to active my services, usually I go in there and pay a sum of money and they will active the service as long as I am in a credit, I paid R550.00 at the self-service machine, proceeded to the counter where I was told they will not activate the service until I pay an additional R314.00 Total of R864.00. They are FORCING us to pay these amounts or the service will not be activated. Every time I ask them they bring up my Anniversary date, DSTV new scheme when I called to disconnect my services this is no longer an immediate action to disconnect my service. They can only have the service turned off on my Anniversary date. Even though no one is there to watch the DSTV I have to let my money run out. You pay weather you like it or not for the days that you are not watching. It is our constitutional right to pay for the days we want a service and not be forced to pay for a service we don't need.
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .The change will be implemented on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .The change will be implemented on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
