Dstv are *****ing from people

I am a dstv customer and I have decided to join the Disney plus streaming services through my dstv account which I have bundle with my dstv account, I have paid for both the services and up until now I have no access to the Disney plus streaming services. Dstv has ****** my money. I paid for a streaming service and they are not providing it to me, I have spoken to a dozen of dstv agents every single one has told me they will escalate the issue to the technical department and they will contact me however no one has contact me, I have wasted alot of money on airtime trying to get my problem sorted out and I got no joy out of it, I have decided to call them again today and after me explaining my issue to the consultant she just transferred me without notifying me anything I was so ****ed off when I went through to the next agent I used vulgarity because they have taken my money and they just not helping me and transferring without any knowledge for me to explain my issue again to someone else when I asked to speak to a manager that agent transfers me again with out even telling me when I got to the 3rd agent she advised me there is no manager to speak I then ended the call and now I'm writing a review on this. Now what I'm going to do next is speak to my attorney and he will contact them and request for all the call recordings today and legal action will be taken up against them for *****ing my money. Because the truth is they are ********** if they tell you they have a service for you and you pay a certain amount for it they should provide it if they do not provide it then they are *****ing your money so this matter will be taken up the legal way