Dstv are *****s (accountno ***5)

Called them end of April to disconnect services and now want to reconnect, spoke to agent on 04Aug & was advised outstanding amount but advised that we called in to disconnect, she advised that she will investigate the matter, reconnect the service for that day and call me back before 5pm to advise reconnection amount and balance. Services were never reinstated although we checked for two days and was never called back. got sms19/08 saying services suspended, when i called now they told me i owe the over R1200 for services i never got, every channel on my dstv says services suspended. Dstv is nothing but ****s and *****s who take our money without giving us services - this is the 3rd time we get billed by dstv but they cant explain - earlier this year we were told they credited my account with R700 cause i made a double payment - not one agent could provide me proof of the double payment or of the money being paid back to us, two months later were told we owe them R700 - what nonsense is this and we as consumers must just be satisfied with it? the only reason we want dstv is for the sports as we dont watch movies - I once switched off my services for 8 months when we reconnect the same movies were still playing but on a different channel.