Dstv are pathetic

I have 3 Explora decoders i lived in my house for 2 years now and moved to a new house last week. Everything is exactly the same as the old house with the 3 decoders i first phone 20 time to get all 3 my decoders working. I pay 1124 a month to DSTv now that all 3 are working my catch up is gone so i phoned in again and now they say i never had catch up but for 2 years now everything was working perfectly. If this is not sorted before month end i will stop my debid order and then DSTV will never see me again