DSTV are ****mers with stinking Customer service

DSTV are ****mers and their customer service stinks. I called yesterday, 17 Oct 2024 and spoke to Carla Kriel who seriously frustrated me. I call to ask why my services have been disconnected, because I haven’t seen their debit order which usually goes off on the 16th of each month. Immediately after they disconnected, they sent me a link for me to use for payment. I get into it before I could call, and see that they added the reconnection fee. So my call was to ask why must I pay for reconnection fee, when they failed to debit my account. Carla tells me that on her side, it shows that my account is on cash payment. I then asked who put it on cash, and why wasn’t I informed. She just said “unfortunately you will have to pay reconnection fee, because there’s nothing I can do”. I asked her to transfer me to the person who can help me, she placed me on hold until my airtime finished.

Later when I give in to pay them using their link, payment kept on failing asking me to try again later. I tried later and still nothing. I gave up, and thought I’ll try again in the morning. After a while, 3 payments of the same amount went off my account. I called their call centre again, and the guy who was assisting me told me to send an email with 3 attachments. He then told me to go the bank the following day, because I couldn’t get proof of notifications from my FNB banking app; and he said they don’t accept screenshots.

I hate how they treat us, as if we irritate them.