Dstv are ****mers

If I could rate them any lower,I would. They purposely frustrate you in the hopes that you would give up. They employ ***********, brainless idiots to read off an idiotic script drawn by an equally *****ic supervisor. Last month on the 15th of October, I was double charged via debit order for 2 decoders. I immediately contacted them on their useless chat service, because their number doesn't work. I also contacted them on twitter and still no response there. I asked for the bogus decoder to be deactivated and get back my refund. 14 days passes by and for an hour we go through the same steps that brought me back here 1st encountered on the 15th of October. She told me that she still sees 2 decoders under my name and she will help me deactivate one of them🙄 what were we doing last month. She promised to escalate it further and no one is giving me straight answers on what happened, when will I get my refund. I am so frustrated and honestly I don't want dstv anymore. Should they try to debit again against my wishes, I will block and report them at my bank to have them blacklisted. For years I've been a loyal customer despite having a plate of 💩 as a thank you.