DSTV are ***** and *******!

I called in on the 25/11 And spike to Zayn to cancel my acc. Ref i94 I was told to call in the following week once my debit goes of to get my refund i called then on the 28/11 Ref i98 and spoke to Komotso she advised i will get my refund in 7 days , after 10 working days still no refund I called again on the 09/12 Ref i102 and spoke to Themba who made me wait for 15 min while trying to sort out with his supervisor he then promised me the money will be refunded on Monday 11/12 today is Tuesday and still the money is not refunded!!!!!!