Dstv are **********!

I contacted dstv on Friday 20th Jabu to inform them that I would like to pay off/settle my account. The lady advised the amount I would need to pay. She further advised me how to make the payment via my banking app. I was to add dstv multichoice as a Bank Registered Beneficiary. She told me to use my customer number as Beneficiary reference and then gave me this Account Number to use: *** I followed her instructions. I then email proof of payment department the POP for my payment so they can allocate to my account. I then called on Monday and the guy I spoke to said that the lady that helped me gave me the incorrect information. I was to use my customer number in the Dstv Account number section not the “ ***” number she gave me. However he assured me that finance department would allocate payment accordingly and I shouldn’t worry.

Tsepo from dstv then called me to tell me that the payment is not reflecting on their system and I should go to the bank.

1. Ipopulatednjnfo as per YOUR employee’s instructions 2. I must now run to the bank to investigate where this money went?

I’m furious with the uncaring and negligent response I received from Tsepo. I told him I would write this review and he didn’t seem to care about it either.

So I’ve lost a few thousand rands due to your *********** staff!

DStv, you’re a disgrace!!! It’ll take a lot to re-instill my faith in you. Do the right thing.