DSTV ARE ****** AND LIERS , PLEASE I WANT MY SERVICE CANCELLED NO ONE IS DOING SO

Im writing this email as a last resort because i have wasted thousands of rands trying to get an explanation and before i take it hire up ,i just need a simple explanation of why your customer service is so dead and you treat clients like second hand citizens. Your managers are liers that have no respect for clients and dont take responsibility for any mistakes from your side and want to convince a client on things that dont make sense even to them , the shocking thing is the agent who even called the manager couldn't understand and explain what happened to my account she was as confused as me but no one could own up to that. I was told i owe dstv for payment in may right ? In which i asked you preach "pro rata" all the time ,so how come im charged for that on my September bill....because i always paid what i was asked to pay and now suddenly im on compact and my bill comes double the amount.This all started when i got a reward that i did not even go into effect and from there im paying a lot of money.....i need my money back and this to be rectified. How can Multichoice after all these years of loyal customers say ,they dont ever call clients back...and im made to hold for hours on calls before im attendant ....look at the screen shot of some of my talk time....i spend thousands of rands calling for 2 months and i did not get help .My airtime will finish ,i will recharge again and go through the same thing again and again until i gave up.My account would show on 29/08/2021 amount due r115 and due date 29/09/2021 ,then on 30/08/2021 the amount due is r413 and due date 29/09/2021 and then on the 31/08/2021 i get a call from my family watching this decoder telling me the account is closed and now suddenly i owe r743 and due date is suddenly 02/09/2021.How can the amount change simultaneously three days in a role. After calling and calling like i said i took my complaint to Multichoice in Ethekwini (cnr anton LEMBEDE and Dorothy Nyembe) and thats were for hours no one could explain what happened ,i cant believe the manager even tried to lie to me and talked to me like im a dummy. I was telling her from my had the dates and payments of my subscription....she could see the same thing on her system and she kept on telling me it was system error. i asked more than 10 times ....alright i understand its system error because of the reward but since your client didn't make the error ,Whats the way forward ? or how is Dstv going to rectify your system error?. She would start explaining the whole system error to me and again same question i asked again and again ,ok i understand but whats the way forward because my account is closed bafana bafana is playing today ,my family wants to watch....i have paid 520 already for my compact subscription....So how is the whole error going to be rectified.....it came to a point were she didn't know what to do.i even told her i can see you have no answer , so since we been talking for long and no help im tired and im the one who has the family that wants to watch let me pay the double amount so my family can watch and again she would tried to explain the system error. I had to tell her more than 5 times please let me pay and go because u cant help me.they didn't even want to cancel my account.....i tried to cancel my account from the call Center to the walk in centre.so i dont know if im stuck with dstv for life .....were they cant cancel my account also.No one listens or care about the clients that you even ***** money from.....i want a feedback Asap otherwise...im going up with this and i know for sure im not the only one.i want my money that back that i paid double the compact subscription....not credits....i pay cash...not credits so i want my cash back.All attachments are below from calls logs to screen shot of your ************ dealings. A lady called me last week to tell me ,yes there was an error and you was overcharged R580 which she confirmed on an email she send me and that they needed proof of payment to reverse my money since i refused credits on my account.I send the proof of payment for the R209 that i paid and she rep**** she wanted the one for R520 i paid in spar.i told her will try to get it for her since my father payed it in verulam and will call him to assist since hes old and hes an educator and he might be busy at school. I received a call 2 days later from that same agent saying again .....oh my supervisor said ....The first thing i thought u was the supervisor ? Ok now she saying ooh the system error again ....i was reversed in june and i said im talking about my September bill....if yall say pro rata im watching compact , how come i paid almost R800....because i pay then i watch ,if i dont pay you cancel my subscription so what do you mean....She literally couldn't answer that.....told me i dont know what to say if you put it in those terms...will speak to my supervisor.Now i send the proof of payment for R520 and no one is replying to my mail.Im tired of yall please get to me so you can cancel this hell of service.i dont want anything to do with dstv ,i am tired of yall wasting my time ,money and energy.