CT
Charity T
1 reviews | Active since Apr 2015
05 Jan 2023, 20:33
DSTV are ****** and **********!!!!
I paid my monthly subscription which includes the extra view fee however I was suspended/disconnected and upon spending over R120 airtime, speaking to 3 different call centre agents and to Kerusha (supervisor) I learned that the suspension was due to DSTV erroneously subscribing my account withOUT my consent to a Disney channel which I know nothing about. It is not the 1st time this has happened and I think this is how DSTV makes their money by making customers pay for a reconnection fee when they do not need to. I need my account immediately unsubscribed to that channel, my account credited with the fees that I incurred due to their incompetence for the past 3 months, my service reconnected and an apology letter.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
05 Jan 2023, 22:14Hi Charity,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jan 2023, 22:14
Official
Hi Charity,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Charity T's updateReviewer Update
06 Jan 2023, 18:05As I wait for your feedback….. full payment made but no access the service or feedback from you…. If you cannot assist please refund me my full payment made as you have decided to cancel my services with an error made from your side anyway.
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Charity T's update06 Jan 2023, 18:05
Reviewer Update
As I wait for your feedback….. full payment made but no access the service or feedback from you…. If you cannot assist please refund me my full payment made as you have decided to cancel my services with an error made from your side anyway.
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Charity T's updateReviewer Update
11 Jan 2023, 16:28I am disconnecting once again and after making several calls to your call centre (wasting money on airtime) I spoke to Lethoria (team leader/supervisor) who picked up the same error made by the unauthorised Disney channel promotion I never consented to and she promised to call me back in a few minutes and it’s been 2 days now!!!!!! I am furious now and I want to be reconnected and all credits to be passed on my account for all the days I was disconnected. If this cannot be done please let know and refund me the full subscription paid!!!!
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Charity T's update11 Jan 2023, 16:28
Reviewer Update
I am disconnecting once again and after making several calls to your call centre (wasting money on airtime) I spoke to Lethoria (team leader/supervisor) who picked up the same error made by the unauthorised Disney channel promotion I never consented to and she promised to call me back in a few minutes and it’s been 2 days now!!!!!! I am furious now and I want to be reconnected and all credits to be passed on my account for all the days I was disconnected. If this cannot be done please let know and refund me the full subscription paid!!!!
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Charity T's updateReviewer Update
12 Jan 2023, 18:59NO RESPONSE FROM YOU!!!! PLEASE REFUND ME THE SUBSCRIPTION I HAVE PAID AS I AM STILL DISCONNECTED DUE TO YOUR INCOMPETENCE AND NO ONE CARES TO SORT OUT THIS MESS!!!
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Charity T's update12 Jan 2023, 18:59
Reviewer Update
NO RESPONSE FROM YOU!!!! PLEASE REFUND ME THE SUBSCRIPTION I HAVE PAID AS I AM STILL DISCONNECTED DUE TO YOUR INCOMPETENCE AND NO ONE CARES TO SORT OUT THIS MESS!!!
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Charity T's updateReviewer Update
13 Jan 2023, 18:07Please refund the premium paid in the account as we are still disconnected we’re SICK OF YOUR INCOMPETENCE!!!!!!!!!!!!
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Charity T's update13 Jan 2023, 18:07
Reviewer Update
Please refund the premium paid in the account as we are still disconnected we’re SICK OF YOUR INCOMPETENCE!!!!!!!!!!!!
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Charity T's updateReviewer Update
14 Jan 2023, 12:58A Mncedisi Thwala just called and advised that she will escalate the matter which will take another 7 days. I have waited for moths for this to be resolve and I requested to speak to a manager to resolve the issue at once but then she hang up on me!!!!! YOUR SERVICE IS THE PITS!!!!!!! Refund me my money and all the reconnection fees you ********** charged on my account!!!!!!
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Charity T's update14 Jan 2023, 12:58
Reviewer Update
A Mncedisi Thwala just called and advised that she will escalate the matter which will take another 7 days. I have waited for moths for this to be resolve and I requested to speak to a manager to resolve the issue at once but then she hang up on me!!!!! YOUR SERVICE IS THE PITS!!!!!!! Refund me my money and all the reconnection fees you ********** charged on my account!!!!!!