DSTV ARE ******

I'm frustrated with the ****** from dstv. When I make a payment I use my dstv app that's where I get the subscription fee, but to my surprise after making a payment my services weren't connected. When I call in they keep on escalating my matter and I've been waiting for a call back from them because they told me that they need to listen to the recordings to verify my story, but it's 3 days now after paying and still no services