DSTV are a joke

I subscribe to DSTV Streaming via a recurring credit card payment. Payment went off as normal on 21 September, but DSTV maintain that they have not received it and have suspended my account for non-payment. On engaging with them via Live Chat, they demanded a POP. I sent them my credit card statement . They said this was not acceptable and that I should contact my bank. I engaged with ABSA, who confirmed that the only Proof of Payment available for credit card transactions is an account statement. One assumes that DSTV must have many thousands of subscribers who pay by credit card, a significant proportion of which will bank with ABSA, which means that DSTV must be aware of this as well.

In short, the only proof of payment available to me is one that DSTV will not accept.

In addition, their live chat staff were incredibly unhelpful and kept on insisting that I pay at a retail out let and send a POP, or send a bank deposit slip. No matter how many times I told them that I pay by credit card, they just ignored me. Utterly shocking customer service. I have only been with them for 3 months and will not be renewing my subscription.