DSTV are a bunch of *****S

<p>In Oct/ Nov 2016 I called DSTV to inquire when my Price lock lapses so that I can cancel the account. The person I spoke to said that is will end on the 28.02.2017. Then I phoned in Jan 2017 to confirm the date and the process to cancel she then said that the same date and that i need to call before the next debit order. I confirmed that the 28.02.2017 will be OK as my debit order is on the 2nd of the month. I then called on the 28.02.2017 and was informed that I cannot cancel my price lock as it expires on the 31.07.2017. I asked for my query to be escalated and for someone to get back to me. When I received the call rating email I stated that I was highly disappointed with DSTV's service. On the 07.03.2017 I received a call asking why i was disappointing I then told him my long story and promised that by 12 noon on the 08.03.2017 I would receive my money back. I then asked about the insurance and he transferred me to that department, where I cancelled the insurance and was informed that I would be refunded for that too. Today the 10.03.2017 I called the customer service and informed them of my problem AGAIN and was informed that my payment is still not processed and that I will not get paid till the query is sorted and then it will be 7 to 10 working days before I get my money once approved. I got so angry at the fact that I followed the correct process and DSTV was in the wrong BUT I HAVE TO PAY FOR DSTV'S MISTAKE. I gave since been promised that I will be paid back my money three times and have still not received it as well as not been compensated for all the airtime wasted and interest charges occured that I now have thanks to them. Cannot believe the **** service. I recommend that everyone cancel their DSTV as there is so many repeats. ONE HAPPY TO BE A DSTV CUSTOMER.</p>