DSTV are a bunch of THEIVES !

What an Absolute Disgrace of a Business!

DSTV/Multichoice has completely lost the plot. This company is nothing but a *****, swindling hardworking customers while failing miserably at providing a basic service.

I have a DSTV Compact Plus streaming package, and on November 23, 2024, I made an early payment because I got paid early. My package is normally due around the 29th/30th of each month. Guess what happened? By December 1, 2024, my connection was deactivated! When I called to query this, I was told that the payment I made on November 23 was allocated to decoders I haven’t had in over 12 years! Yes, you read that right—12 years!

Their excuse? Apparently, I have TWO decoders (I don’t!) and need to pay a reconnection fee. Despite me explaining this over and over again, they said the issue would be resolved, and the money would be credited to my account. Spoiler alert: It wasn’t.

I called again to confirm if the money had been credited, and a consultant **** to me, saying it had been. I thought the nightmare was over—until the end of December. The system pulled the exact same stunt, allocating my funds to these imaginary decoders. I called again, spoke to a manager who claimed she’d "take accountability" and have it resolved within 24 hours. Guess what? She never called me back.

Since December 1, 2024, I’ve called eight times, wasting 30 minutes to an hour on each call, only to explain the same issue repeatedly. Each time, I’m promised the case is being "escalated," and the money will be credited. Lies upon lies.

Instead of fixing their mistake, I’ve had to make extra payments just to keep my streaming account active while they sit on their hands doing absolutely nothing. Their so-called "notes" on my profile make no sense, and they have the audacity to blame ME for their incompetence!

Here’s the kicker: the MyDSTV app automatically calculates and allocates payments—customers have no control over this! But they still don’t get it. My app now claims I owe a full month’s subscription, even though they still owe me money!

Here’s the latest escalation number so someone can actually pick this up and fix it: ***. (Not that I have any faith left in this circus of a company.)

DSTV/Multichoice, how much longer do I have to fight for what’s rightfully mine? DO YOUR JOB!