Dstv are *******

I complained a week ago that on the 24th December I realized that my balance for dstv is slightly higher, I checked charges saw I'm subscribed to Netflix R199 subscription date 24 December. I immediately called dstv to to tell them to remove it as I can not have Netflix account I'm using my partner's details to login. They told me to contact Netflix so that it removes my details then they'll reverse charges, I called Netflix very nice staff than dstv who told me the email address that I use doesn't appear on their side meaning I don't have subscription with them, they even ask if maybe I have another email address so that they can check still they couldn't finfmd any of my emails on their subscription. They told me to dstv again to reverse charges dstv is refusing to remove those charges meantime I don't have Netflix account and my account with dstv is debit order, they going to charge me R199 extra for something I don't have. Last week when I reported on hellopeter they said they'll get back to me, till to date they haven't and they still didn't remove the charges . Meaning they want to rob me R199 for something I'm not subscribed to.