DStv are *******

This is only my second month as a DStv customer. Last month I made a Payment and it took over a week for it to be allocated in order for my services to be activated. This month my card was debited on 15 August, the payment cleared on 18 August. On 28 August I receive an sms stating my services are disconnected with payment outstanding. It is shocking to me checking social media to find the amount of people facing the same issue. How can you take people's money and disconnect their services? What kind of business are you guys running? At this point I don't know why I even bothered signing up. It seems like this is going to be the worst customer journey ever. As soon as another company provides a complete sports package I will leave DStv and never come back.