LS
Linda S

1 reviews | Active since May 2022

16 May 2022, 13:25

DSTV APPLYING A PRICE INCREASE ON AN EXISTING 24 MONTH CONTRACT

On 10 February 2022 I was offered a 24 month contract for R899 per month. This included a full installation of an Explorer Ultra, dish, LNB and cabling. On the 8 March, 8 April and 8 May The correct amount of R899 was debited from my account. Subsequently on the on the MYDSTV app I saw that the payment due for 8 June would be R949. I queried this and I was told that the discounts would be reflected correctly. However this morning I received a call from a consultant who informed me that my deduction going forward would be R949 AS THERE IS PRICE INCREASE. THIS IS RIDICULOUS! A CONTRACT IS A CONTRACT. IT IS BINDING ON BOTH PARTIES. I have never heard of a 24 month contract that can suddenly AFTER 3 MONTHS AQUIRE A PRICE INCREASE... THE WHOLE POINT OF THE 24 MONTH CONTRACT WAS TO AVOID A PRICE INCREASE FOR 24 MONTHS. I AM ABSOLUTELY DISGUSTED.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2022, 13:57
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team